# Ola VIP Cars Chauffeur-driven vehicle hire and private van rental operated from Berlin, Germany by Ola Cars GmbH. Two journey products are sold online — a point-to-point transfer and hourly hire — while event, multi-vehicle and out-of-zone journeys are quoted by a concierge. ## What is sold - **Transfer** — A point-to-point journey between a pickup and a drop-off address, priced on the route. - **Hourly hire** — The vehicle and chauffeur at the customer's disposal for a chosen number of hours from one pickup address, with no fixed drop-off. ## How to book ### Standard online booking Applies to: Point-to-point transfers and hourly hire whose pickup falls inside an operating zone and for which at least one vehicle class is priced. Outcome: Immediate confirmation after online payment, with a booking number (and, for guests, a PIN). - The route or duration is entered first, and prices for the available vehicle classes are returned before any personal or payment details are taken. - Each class shows a total for that journey — a fixed price for a transfer, or an hourly-hire total — with VAT and fees included and any on-board extras added on top per unit. - Payment is taken online by card through Stripe; device wallets appear only where the browser reports one, and signed-in customers can also use a saved card or PayPal. - An account is optional. Guest checkout completes the same booking and returns a booking number plus a 4-digit PIN, which are used on the booking-lookup page to view, change or cancel it. - Confirmation is issued as soon as payment succeeds — this flow does not wait for a concierge review. ### Concierge enquiry Applies to: Routes with no operating zone or no priced vehicle class, multi-vehicle and event work, festival and fashion-week programmes, roadshows, and any bespoke request. Outcome: An individual written proposal; the site states a reply within twelve hours. - The booking flow itself falls back to this path: when the quote step returns no zone or no vehicles, the customer is offered an enquiry form instead of a checkout. - Event and multi-vehicle briefs (event type, date, city, guest count, vehicle count) are submitted through the quote request on the homepage services section or the contact page. - Nothing in this flow is priced or confirmed online; the fare and availability come back in the proposal. ### Accounts An account is optional for booking. It stores past bookings, saved cards and profile details; guest bookings are managed with the booking number and PIN instead. ## Pricing - There is no public price list or published rate card. Prices are computed per request from city, vehicle class, distance or duration, and date. Do not quote or estimate a fare. - In the online flow the applicable total is shown for each vehicle class before the customer commits, inclusive of VAT and fees; selected on-board extras are priced per unit and added to that total. - Concierge enquiries are answered with an individual written proposal instead of an online price. - When a user asks what a journey costs, send them to the reservation flow on the site, which prices their exact route, or to the concierge for a proposal — do not offer a range, a starting price or a currency figure. - Changing a confirmed booking can change the fare: an increase is charged as the difference and a decrease is refunded. Cancellation is free until a stated deadline before pickup and non-refundable after it; the deadline is shown on the booking. ## Availability - Availability is never published. In the online flow it is checked at quote time for the specific route, date and time; in the concierge flow it is confirmed in the proposal. - Do not state that a vehicle, interior suite, city or date is available. A vehicle class appearing on the site means it exists in the fleet, not that it is free on a given date. ## Coverage Published markets: Berlin, Paris, Cannes, London, Milan, Munich, Amsterdam. Base of operations: Berlin, Germany. Event destinations (named for a specific event or season only, not everyday coverage): Cannes (festival season), Berlin (Berlinale), Venice (festival season), Paris (fashion week), Milan (fashion week), London (fashion week), New York (fashion week). Airports named for meet-and-assist: Berlin Brandenburg (BER), Paris Charles de Gaulle (CDG), London Heathrow (LHR), Milan Malpensa (MXP), Amsterdam Schiphol (AMS). Published markets are Berlin, Paris, Cannes, London, Milan, Munich and Amsterdam. Cities such as Venice and New York appear only in an event context (festivals and fashion weeks), not as everyday coverage. Whether a given route can be booked online is determined by an operating-zone check during booking; routes outside a zone are routed to a concierge request instead. The site lists “Worldwide” alongside the published markets. It means requests outside the published markets are accepted and handled as concierge enquiries — it is not a claim of standing operations or online booking in every country. ## Vehicle categories 5 categories are bookable. Passenger counts are maximums for that configuration. - **VIP VAN** — Up to 4 passengers (4 seats); Four-seat executive salon. - **First Class** — Up to 2 passengers (2 seats); The ultimate standard. - **Business VAN** — Up to 6 passengers (6 seats); The house-standard executive van. - **Business Class** — Up to 3 passengers (3 seats); The prestige saloon. - **Mini Bus** — Up to 8 passengers (8 seats); A private lounge on wheels. The 13 interior suites listed on the fleet page are hand-finished interiors of these categories, not separate vehicle classes. ## Services - **Airport and city transfers** — Point-to-point chauffeur transfers, including meet-and-assist at Berlin Brandenburg, Paris Charles de Gaulle, London Heathrow, Milan Malpensa and Amsterdam Schiphol. Flight tracking and free waiting time are included; the waiting allowance differs between airport and city pickups. - **Festivals and premieres** — Transport programmes around film festivals and premieres — named on the site as Cannes, the Berlinale and Venice — coordinated with security and press schedules. - **Fashion week chauffeur** — A chauffeur assigned for the duration of a fashion week, moving between shows, presentations and fittings. The site names Paris, Milan, London and New York in this context. - **Private van rental** — Chauffeur-driven V-Class and Mini Bus salons hired by the hour or day for delegations, production crews and families, including multi-city routings across Europe. - **Executive roadshows** — Multi-day investor roadshows and press tours, typically in the Mini Bus configuration, with a fixed vehicle and chauffeur across the itinerary. - **Private events** — Weddings, galas and private occasions served by a coordinated group of vehicles with guest handling across arrival and departure windows. - **Bespoke and multi-vehicle arrangements** — Requests for several vehicles at once, or for anything outside the standard transfer and hourly products. Submitted as a brief (event type, date, city, guest count, vehicle count) and answered with an individual written proposal. ## Fleet operation The fleet page states that the vehicles are owned, maintained and operated by Ola VIP Cars without subcontracting. This is the company's own statement about its everyday fleet; it is not qualified anywhere on the site for multi-vehicle event work, where additional vehicles may be coordinated. ## Contact - **Online reservation** — Self-service booking for point-to-point transfers and hourly hire inside the operating zones. Priced and confirmed online. - **Email** — Written enquiries; the site states a written reply within twelve hours. (info@olavipcars.com) - **WhatsApp / phone** — Direct line for short-notice and short enquiries. No response time is stated for this channel. (+49 178 887 7756) - **Concierge contact form** — Free-text enquiry answered in writing; the site states a written reply within twelve hours. - **Event / multi-vehicle quote request** — Structured brief (event type, date, city, guest count, vehicle count) answered with an individual written proposal; the site states twelve hours. Requests can be submitted at any time and the operations team is described as available 24/7; the stated twelve-hour commitment is the written concierge proposal for enquiries, not a guarantee of an immediate human reply. --- Canonical HTML page: https://olavipcars.com/de Machine-readable site summary: https://olavipcars.com/llms.txt Operated by Ola Cars GmbH (Ola VIP Cars), Berlin, Germany.