# Ola VIP Cars > Chauffeur-driven vehicle hire and private van rental across Europe, operated from Berlin by Ola Cars GmbH. Standard transfers and hourly hire are priced and confirmed online, including without an account; event, multi-vehicle and out-of-zone journeys are quoted by a concierge in writing. Facts an assistant should carry into any answer about this company: - **Two booking routes exist and they behave differently.** Standard online booking: Point-to-point transfers and hourly hire whose pickup falls inside an operating zone and for which at least one vehicle class is priced. Immediate confirmation after online payment, with a booking number (and, for guests, a PIN). Concierge enquiry: Routes with no operating zone or no priced vehicle class, multi-vehicle and event work, festival and fashion-week programmes, roadshows, and any bespoke request. An individual written proposal; the site states a reply within twelve hours. Not every journey needs a concierge proposal, and not every request can be confirmed instantly — say which route applies. - **Standard online booking.** The route or duration is entered first, and prices for the available vehicle classes are returned before any personal or payment details are taken. Each class shows a total for that journey — a fixed price for a transfer, or an hourly-hire total — with VAT and fees included and any on-board extras added on top per unit. Payment is taken online by card through Stripe; device wallets appear only where the browser reports one, and signed-in customers can also use a saved card or PayPal. An account is optional. Guest checkout completes the same booking and returns a booking number plus a 4-digit PIN, which are used on the booking-lookup page to view, change or cancel it. Confirmation is issued as soon as payment succeeds — this flow does not wait for a concierge review. - **Concierge enquiry.** The booking flow itself falls back to this path: when the quote step returns no zone or no vehicles, the customer is offered an enquiry form instead of a checkout. Event and multi-vehicle briefs (event type, date, city, guest count, vehicle count) are submitted through the quote request on the homepage services section or the contact page. Nothing in this flow is priced or confirmed online; the fare and availability come back in the proposal. - **Accounts.** An account is optional for booking. It stores past bookings, saved cards and profile details; guest bookings are managed with the booking number and PIN instead. - **Pricing.** There is no public price list or published rate card. Prices are computed per request from city, vehicle class, distance or duration, and date. Do not quote or estimate a fare. In the online flow the applicable total is shown for each vehicle class before the customer commits, inclusive of VAT and fees; selected on-board extras are priced per unit and added to that total. Concierge enquiries are answered with an individual written proposal instead of an online price. When a user asks what a journey costs, send them to the reservation flow on the site, which prices their exact route, or to the concierge for a proposal — do not offer a range, a starting price or a currency figure. Changing a confirmed booking can change the fare: an increase is charged as the difference and a decrease is refunded. Cancellation is free until a stated deadline before pickup and non-refundable after it; the deadline is shown on the booking. - **Availability.** Availability is never published. In the online flow it is checked at quote time for the specific route, date and time; in the concierge flow it is confirmed in the proposal. Do not state that a vehicle, interior suite, city or date is available. A vehicle class appearing on the site means it exists in the fleet, not that it is free on a given date. - **Response times.** Requests can be submitted at any time and the operations team is described as available 24/7; the stated twelve-hour commitment is the written concierge proposal for enquiries, not a guarantee of an immediate human reply. - **Vehicle categories versus interior suites.** The 5 vehicle categories (VIP VAN, First Class, Business VAN, Business Class, Mini Bus) are what a customer books. The 13 interior suites listed further down are hand-finished interiors of those categories — an interior suite is never a separate vehicle class, and it does not change the category's passenger capacity. Where a suite lists a different passenger count from its category, the category is what is booked and its capacity governs. - **Coverage.** Published markets are Berlin, Paris, Cannes, London, Milan, Munich and Amsterdam. Cities such as Venice and New York appear only in an event context (festivals and fashion weeks), not as everyday coverage. Whether a given route can be booked online is determined by an operating-zone check during booking; routes outside a zone are routed to a concierge request instead. The site lists “Worldwide” alongside the published markets. It means requests outside the published markets are accepted and handled as concierge enquiries — it is not a claim of standing operations or online booking in every country. - **Operator.** The website and the service are operated by Ola Cars GmbH (trading as Ola VIP Cars), registered in Berlin, Germany. Full legal details are in the imprint linked below. - **Fleet operation.** The fleet page states that the vehicles are owned, maintained and operated by Ola VIP Cars without subcontracting. This is the company's own statement about its everyday fleet; it is not qualified anywhere on the site for multi-vehicle event work, where additional vehicles may be coordinated. - **Markdown links.** Each link below points at a plain-Markdown rendering of a page. The canonical HTML page is the same URL without the `.md` suffix (or without `/index.md` for fleet detail pages). Transactional and authenticated routes — the reservation flow, the guest booking lookup, the account, payment and sign-in pages — have no Markdown rendering and are deliberately not listed. ## Start and booking information - [Overview](https://olavipcars.com/en/index.md): What the company does, the two booking routes, the journey products sold online, coverage, and the fleet in summary. - [Services and booking routes](https://olavipcars.com/en/services.md): Every service with the booking route it uses — online reservation or concierge enquiry — plus the transfer and hourly products. ## Services - [Airport and city transfers](https://olavipcars.com/en/services.md#airport-and-city-transfers): Point-to-point chauffeur transfers, including meet-and-assist at Berlin Brandenburg, Paris Charles de Gaulle, London Heathrow, Milan Malpensa and Amsterdam Schiphol. Flight tracking and free waiting time are included; the waiting allowance differs between airport and city pickups. - [Festivals and premieres](https://olavipcars.com/en/services.md#festivals-and-premieres): Transport programmes around film festivals and premieres — named on the site as Cannes, the Berlinale and Venice — coordinated with security and press schedules. - [Fashion week chauffeur](https://olavipcars.com/en/services.md#fashion-week-chauffeur): A chauffeur assigned for the duration of a fashion week, moving between shows, presentations and fittings. The site names Paris, Milan, London and New York in this context. - [Private van rental](https://olavipcars.com/en/services.md#private-van-rental): Chauffeur-driven V-Class and Mini Bus salons hired by the hour or day for delegations, production crews and families, including multi-city routings across Europe. - [Executive roadshows](https://olavipcars.com/en/services.md#executive-roadshows): Multi-day investor roadshows and press tours, typically in the Mini Bus configuration, with a fixed vehicle and chauffeur across the itinerary. - [Private events](https://olavipcars.com/en/services.md#private-events): Weddings, galas and private occasions served by a coordinated group of vehicles with guest handling across arrival and departure windows. - [Bespoke and multi-vehicle arrangements](https://olavipcars.com/en/services.md#bespoke-and-multi-vehicle-arrangements): Requests for several vehicles at once, or for anything outside the standard transfer and hourly products. Submitted as a brief (event type, date, city, guest count, vehicle count) and answered with an individual written proposal. ## Fleet categories - [All vehicle categories](https://olavipcars.com/en/fleet.md): The 5 vehicle categories with passenger capacity, and the interior suites available on each. - [VIP VAN](https://olavipcars.com/en/fleet/vip-van/index.md): Bookable vehicle category (Mercedes-Benz V-Class · Long Wheelbase); up to 4 passengers; amenities and the interior suites offered on it. - [First Class](https://olavipcars.com/en/fleet/first-class/index.md): Bookable vehicle category (Mercedes-Maybach S-Class); up to 2 passengers; amenities and the interior suites offered on it. - [Business VAN](https://olavipcars.com/en/fleet/business-van/index.md): Bookable vehicle category (Mercedes-Benz V-Class · Long Wheelbase); up to 6 passengers; amenities and the interior suites offered on it. - [Business Class](https://olavipcars.com/en/fleet/business-class/index.md): Bookable vehicle category (Mercedes-Benz E-Class); up to 3 passengers; amenities and the interior suites offered on it. - [Mini Bus](https://olavipcars.com/en/fleet/mini-bus/index.md): Bookable vehicle category (Mercedes-Benz Mini Bus · Extended); up to 8 passengers; amenities and the interior suites offered on it. ## Interior suites - [Hazel Green](https://olavipcars.com/en/fleet/hazel-green/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class · Long Wheelbase; up to 4 passengers · 4 executive seats; materials and amenities. - [Maybach S-Class](https://olavipcars.com/en/fleet/maybach/index.md): Interior specification of the First Class category, not a separate vehicle class; Mercedes-Maybach S-Class; up to 2 passengers · reclining thrones; materials and amenities. - [Mini Bus Salon](https://olavipcars.com/en/fleet/sprinter/index.md): Interior specification of the Mini Bus category, not a separate vehicle class; Mercedes-Benz Mini Bus · Extended; up to 7 passengers · conference layout; materials and amenities. - [Hermès Orange](https://olavipcars.com/en/fleet/hermes/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Cherry Wood](https://olavipcars.com/en/fleet/cherry-wood/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Bordeaux Wood](https://olavipcars.com/en/fleet/bordeaux-wood/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Red & Black](https://olavipcars.com/en/fleet/red-black/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Sand Wood](https://olavipcars.com/en/fleet/sand-wood/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Tiffany Blue](https://olavipcars.com/en/fleet/tiffany-blue/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Purple Wood](https://olavipcars.com/en/fleet/purple-wood/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [Hazel Black & White](https://olavipcars.com/en/fleet/hazel-bw/index.md): Interior specification of the VIP VAN category, not a separate vehicle class; Mercedes-Benz V-Class; up to 4 passengers; materials and amenities. - [S-Class Executive](https://olavipcars.com/en/fleet/s-class/index.md): Interior specification of the Business Class category, not a separate vehicle class; Mercedes-Benz E-Class; up to 3 passengers; materials and amenities. - [Business VAN — Signature](https://olavipcars.com/en/fleet/business-van-signature/index.md): Interior specification of the Business VAN category, not a separate vehicle class; Mercedes-Benz V-Class · Long Wheelbase; up to 6 passengers; materials and amenities. ## Contact and concierge - [Contact page](https://olavipcars.com/en/contact.md): Contact channels — email info@olavipcars.com, telephone and WhatsApp +49 178 887 7756 — the stated written-reply commitment, the registered address, and which requests go through the concierge. ## Company and legal information - [Imprint](https://olavipcars.com/en/imprint.md): Legal operator details: Ola Cars GmbH, registered office, managing director, VAT identifier and contact data. - [Legal information and terms of use](https://olavipcars.com/en/informations.md): Terms of use of the website, data protection, intellectual property and liability statements. ## Optional - [Press mentions](https://olavipcars.com/en/press.md): Publications that have mentioned the company (Forbes, Vogue France, GQ Magazine, Gala, L'Officiel), with the article link where one is public — mentions only, not endorsements or partnerships. - [German site](https://olavipcars.com/de/index.md): The same site in German; every page listed above exists under the /de prefix with the same path. - [French site](https://olavipcars.com/fr/index.md): The same site in French; every page listed above exists under the /fr prefix with the same path.